Privacy and cookie statement

Our privacy and cookie statement in brief

In processing personal data, we comply with privacy legislation. This means that we:

• Clearly define our purposes before processing your personal data, through this privacy and cookie statement.
• Store as little personal data as possible and only the data necessary for our purposes.
• Explicitly ask for permission to process your personal data, if consent is required.
• Take necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data for us.
• Respect your rights, such as the right to access, correct, or delete your personal data processed by us.

For what purposes do we use your personal data?

We obtain various personal data from you. For each purpose, it is indicated which data we obtain from you, for what purpose we process this data, and how long it is retained. If you have questions or want to know exactly what we keep about you, please contact De Horecabond. The contact details are at the bottom of this privacy and cookie statement.

Contact

When you fill in the contact form, send an e-e-mail or chat message, contact us by phone, or get in touch with us in any other way, you are responding to our offer to contact us (performance of the agreement).

For this, we process the following personal data:

• Name
• e-e-mail
• Phone number
• Possible membership
• Gender
• Date of birth
• Employer (so we can determine under which CLA you fall)
• Whether you receive our information Membership
• Whether you receive our newsletter
• Any information you fill in as the content of a message (your question)

We expressly do not use this information to inform your employer of your question. We retain this information as long as necessary for this contact or up to a maximum of two years after we last had contact with you.

Receiving an information Membership

Are you considering becoming a member of us? We can send you an information Membership by e-e-mail to explain what we can do for you! For this, we need your consent.

For this, we process the following data:

• Name
• e-e-mail
• Phone number
• Date of birth
• Gender
• Whether you are a student

We retain this information for up to two years after we have sent you the information Membership.

Becoming a member

As a member of De Horecabond, you enjoy many benefits. You can choose from three packages if you want to become a member: 'Secure', 'Basic', and 'Student'. After registration, you have access to your own account page on our website with your own e-e-mail and password (performance of the agreement).

For this, we process the following data:

• Name
• e-e-mail
• Phone number
• Gender
• Date of birth
• Address details
• Payment details
• Company name
• Number of working hours per week
• Function
• Whether you receive social benefits
• Whether you are a mentor
• Any information you fill in as the content of a message (your question)

We retain this information for up to five years after you unsubscribe as a member of De Horecabond. Some personal data we retain longer, due to the fiscal retention obligation.

Creating and managing your account

If you have become a member, you can create your own account on our website and also manage your account (performance of the agreement).

For this, we process the following data:

• Name
• Address details
• e-e-mail
• Phone number
• Password
• Membership number
• IP address
• Any information you add to your account

We retain this information for up to five years after you unsubscribe as a member of De Horecabond. Some personal data we retain longer, due to the fiscal retention obligation.

Sign up a colleague

Fortunately, you are already a member and know the benefits of membership. When you tell your colleagues about this and make them members of De Horecabond, you receive 25 euros from us once your colleague has actually become a member. All your colleague has to do is provide your details when signing up. The data we process when your colleague signs up can be found under the heading 'becoming a member'. Processing your data is done for the performance of our agreement.

For this, we process the following data from you:

• Name
• Membership number
• Address details

We retain these personal data for up to two years after you have entered the data.

Becoming a donor

Do you support us warmly but have no need for membership and legal assistance from De Horecabond? Then you can also become a donor (performance of the agreement).

For this, we process the following data from you:

• Name
• Phone number
• e-e-mail
• Address details
• Payment details

We retain this information for up to two years after you have donated an amount of money. Some personal data we retain longer, due to the fiscal retention obligation.

Receiving our newsletter, partner mails, and/or member magazines

De Horecabond sends newsletters and member magazines. As a member, you receive the De Horecabond newsletter in your mailbox once a month and the member magazine hospitality Info in your letterbox four times a year. This way, you stay informed about all the news on work and income, Updates developments in the sectors, membership benefits, and more. You need to give permission for this.

You can also sign up for the Member benefits FNV newsletter. This is sent once a month. In this newsletter, we inform you about new temporary benefits and the annual benefits. You can also sign up for the Member benefits FNV partner e-mail. From Member benefits FNV, a partner e-mail is sent about five times a year. The partner mailings focus on the offer of one (annual) benefit. Additionally, these mails contain handy tips and advice from the (annual) partner. You need to give permission for this.

For this, we process the following personal data:

• Your membership details

If you are not a member but still want to receive our newsletter, we process the following data:

• e-e-mail

We retain your data until you indicate that you no longer wish to receive newsletters or member magazines. You can unsubscribe by sending an e-e-mail to communicatie@dehorecabond.nl. Each newsletter also contains an unsubscribe link.

Sharing your experience

You have the opportunity to give a review of our services. We process your personal data based on legitimate interest. We have a commercial interest in improving our services. Our commercial interest prevails over your privacy interest, given that you have control over what information you leave in the customer review.

For this, we process the following personal data:

• Name
• Function
• Any information you fill in as the content of a message (your experience)

We retain these data for two years after you have shared your experience with us.

Downloading a CLA or other information

You can download one of the CLAs or other useful documents such as sample letters or brochures from our website. For example, you can find out if you earn the correct salary and what your rights are (performance of the agreement).

• For this, we process the following personal data:
• Name
• e-e-mail
• Phone number
• Function
• Whether you are an employee/employer in hospitality, catering, or recreation
• Whether you are a member of De Horecabond

We retain these data for up to two years after you have downloaded the document.

Following your request, De Horecabond/FNV may call you about a membership.

Working at De Horecabond

Have you responded to one of our vacancies or submitted an open application? Then we process your personal data to handle your application and prepare for possibly entering into an employment contract.

For this, we process the following personal data:

• Personal details
• e-e-mail
• Phone number
• Curriculum Vitae
• Motivation letter
• Any other information you send with your application

We retain your application data for up to six weeks after the position is filled. We retain these data so we can contact you if the position becomes vacant again within the probation period. If we cannot offer you a position at this time, we can—with your permission—retain the application data for another year. You can withdraw your consent at any time by sending us an e-e-mail. If you come to work with us, we retain your application data in your staff file. This file is retained as long as necessary and concerning the application data for up to two years after employment.

A social media and internet investigation may be part of the application procedure. This is necessary to ensure that when hiring new staff, our image is maintained. We do this based on our legitimate interest. We search for your name on Google and your possible profile on various social media. We only do this when these profiles are public; we will not ask you to grant us access to a protected social media page or make a connection with us. The results of the investigation are discussed with you. If you object to this, you can indicate this by e-e-mail when you apply.

When can we share your personal data with third parties?

De Horecabond only shares your data with third parties when this is permitted under Updates legislation. It may happen that we provide your personal data to third parties because:

• we have engaged them to process certain data;
• it is necessary to perform the agreement with you;
• you give permission for this;
• we have a legitimate interest in this;
• we are legally obliged to do so (for example, if the police demand it in case of a suspected crime).

The parties that process personal data on our or your behalf are:

• IT suppliers and service providers
• Cookie service providers
• Payment service providers
• Marketing companies
• Satisfaction research agencies
• Contact centre
• External consultants
• Event organisations and locations

To provide our service to you, De Horecabond may provide your personal data to parties located outside the European Economic Area (EEA). De Horecabond only does this if there is an adequate level of protection for the processing of personal data.

Use of personal data for marketing campaigns

We use the personal data of interested parties and leads, such as name, e-e-mail, and phone number, to approach them specifically with marketing campaigns about our services and offers. We only do this if we have obtained your consent for this or when we have a legitimate interest in this. You can unsubscribe or object to the use of your data for marketing purposes at any time.

Social media buttons

On our website, we use social media buttons. These redirect you to the social media platforms. You have the option on these platforms to follow us and share content within the network. You will also encounter advertisements on your social media page. The buttons work due to pieces of code originating from the social media networks. If you want to know what the social media platforms do with your personal data, please read the respective privacy statement:

• Facebook
• Instagram
• TikTok
• YouTube
• LinkedIn

Are your personal data secured?

De Horecabond takes appropriate technical and organisational measures regarding the processing of personal data, against loss or any form of unlawful processing (such as unauthorised access, alteration, modification, or provision of personal data).

We take the following security measures, among others:

Restricting authorised access to your personal data by means of:

• logical access control on our laptops and systems, using passwords;
• encryption of digital files
• securing network connections via WPA2 security
• all online data is secured with 2-factor authentication
• all laptops have BitLocker security

We work as digitally as possible: old papers go through the shredder, and digital documents are secured.

Internet and cookies

On our websites, we use cookies from ourselves and third parties. Cookies are information files that can be automatically stored on or read from the visitor's device (such as PC, tablet, or smartphone) when visiting a website. This happens via the web browser on the device.

These cookies collect the following data from you:

• IP behaviour
• Cookie ID
• Website and click behaviour
• Referrer URL

When you first visit our website, we display a message explaining cookies. We will ask for your consent for the use of cookies, as far as we are obliged to do so.

Enabling and disabling cookies

In your web browser, you can set it to only accept the storage of cookies when you agree to this. For more information, consult your browser's manual. Note: many websites do not function optimally if cookies are disabled.

Deleting cookies

Most cookies have an expiration date. If an expiration date is set, the cookie is automatically deleted when the expiration date is reached. You can also choose to delete the cookies manually before the expiration date has passed. For this, consult your browser's manual.

What privacy rights do you have?

• Right of access: you have the right to access the personal data we process from you.
• Right to rectification: you have the right to correct or supplement the personal data we process from you if they are incorrect or incomplete.
• Right to object: you can object to the processing of your personal data and direct marketing.
• Right to erasure: you can request us to delete your personal data.
• Right to withdraw consent: if you have given us permission to process personal data, you can withdraw this consent at any time.
• Right to data portability: if technically possible, you have the right to have the personal data we process from you transferred to a third party.
• Right to restriction of processing: in some cases, you can request us to restrict the processing of your personal data (whether temporarily or not).

With your request, we may ask you to identify yourself. We request (identification) data for this to ensure that you are the correct person to whom the personal data belongs.

We will generally comply with your request within one month. However, this period may be extended by two months for reasons related to specific privacy rights or the complexity of the request. If we extend this period, we will inform you in a timely manner.

If you wish to exercise any of your rights, you can make this known via privacy@dehorecabond.nl.

Changes to the privacy and cookie statement

De Horecabond reserves the right to change this privacy and cookie statement. You are requested to regularly consult this privacy and cookie statement so that you are aware of changes.

Filing a complaint

If you believe that we are not helping you correctly with questions about your privacy, you have the right to file a complaint with the supervisory authority. This is called the Autoriteit Persoonsgegevens.

Contact details

De Horecabond
Veluwezoom 5
1327 AA Almere

Go to the contact page

e-e-mail:      privacy@dehorecabond.nl

Chamber of Commerce number:    40530088