Job Vacancy: Operations Assistant

In this versatile role, you are the central point of contact for our members and potential members. You will carry out daily membership administration, including managing debtors, enrolling new members, and deregistering members who have cancelled. Your focus will be on contacting members with payment arrears by phone, with member retention as a priority. Additionally, you will perform various telephone tasks, such as answering questions about membership and following up with those interested in our events.

What will you do?

• Enrol and deregister members;
• Answer questions about membership via email or phone;
• Proactively contact members with payment arrears by phone, aiming to retain their membership;
• In consultation with members, arrange suitable payment plans, always seeking connection and offering help where possible;
• Follow up with interested parties to inform and enthuse them about membership or participation in our events;
• Work closely with various departments within the organisation to optimally support members and prospects.

What do we expect from you?

• Experience with a union is a plus, but we find it more important that you understand what workers need and help them strengthen and defend their rights alongside all your colleagues. Furthermore:
• Carefulness and independence are the values from which you work;
• You possess effective communication skills and know how to conduct conversations in a connecting manner;
• You have a service-oriented attitude and show patience and understanding in conversations;
• You handle available information accurately regarding processing, recording, and follow-up in various systems;
• In contact with potential members, your goal is conversion to membership;
• Experience in debtor management or a similar role is a plus, but your enthusiasm and eagerness to learn are most important to us;
• You have an affinity with the hospitality industry and understand the challenges our members face;
• You are available for at least 16 hours per week;
• You know our core values and embody them in everything you do.

What do we offer?

• A meaningful role within an organisation that is wholeheartedly committed to its (potential) members;
• The opportunity to make a valuable contribution to member retention and growth;
• An involved and supportive team where your input is valued;
• Opportunities for further Your career within a progressive union;
• A contract for 16 - 32 hours per week with a good salary according to scale 9 CLA FNV organisations (€ 2,895.59 – € 3,815.37 for 32 hours);
• Holiday allowance (8.33%) and a year-end bonus (8.33%);
• Extensive secondary employment conditions;
• Plenty of room for training and Your career;
• A hybrid role. At the office in Almere and from home.

About De Horecabond

We are an autonomous union! We are committed daily to strengthening the position of over 23,000 members in the hospitality industry. We advocate for their interests and ensure pride, job satisfaction, and appreciation. With ambitious plans, we strengthen their position and work towards a future where working in the hospitality industry continues to be rewarding. We stand for connection, expertise, and progress. With us, you have the chance to contribute passionately and dedicatedly to a better future for all workers in hospitality.