Working in hospitality is dynamic, sociable, and sometimes just plain hard work. You deal with supervisors, guests, and of course, your colleagues. That's precisely why it's so important that you feel safe at work.
However, that's not always a given. Jokes that go too far, unwanted remarks, or behaviour from guests or colleagues that isn't okay. It still happens. And too often, it remains silent. That needs to change. And we, as a sector, want to do something about it.
More is happening than you think
Last summer, social partners in hospitality started a joint approach against unacceptable behaviour. A lot of work has been done on this in recent months. You may not have noticed much of it yet, and that's correct. A lot of work has been done behind the scenes.
During the Horecava in January, the approach was officially presented. And it's not just for employers, but especially for you as an employee.
What does this mean for you?
In the coming period, we will ensure concrete steps to help you if you encounter unacceptable behaviour:
- A central information point
Here you will soon find everything you need to know. What unacceptable behaviour is, what you can do, and where you can go. Additionally, you will find practical tools. - Independent confidants
You can talk to someone outside your own workplace. Someone who listens to you and thinks along with you. - Clear agreements on the work floor
With codes of conduct and house rules, it becomes clear what is and isn't okay, for both colleagues and guests. - Practical training
So that you and your colleagues learn better how to handle difficult situations and know how to respond.
In developing this approach, we listen to what is really happening on the work floor. That's why employees and employers actively participate in a sounding board group.
We will soon take the next step
Soon, the first concrete step will go online, a model code of conduct. This will make it easier to start the conversation at your workplace about what is and isn't okay. The other components will follow later this year, along with an awareness campaign. With this, we show what hospitality stands for: a place where everyone feels welcome and safe. For those who work there and for those who are guests.
You are not alone
Are you dealing with unacceptable behaviour? Then it is never "part of the job". You don't have to accept it, and you are not alone.
Together, we make hospitality safer. For everyone, including you.
Marlotte Ferouge
Union officer hospitality