7 skills for the catering employee of the future

The catering industry is in a tough spot. There's no point denying it. Reports about the future of the sector are flying around. Companies and researchers are listing trends (Grab & Go), predictions (healthy), and expectations (not great). Employees are not often the focus, even though they are the beating heart of catering during these challenging times and in the future. Therefore: the 7 skills of the catering employee of the future.

1. Adaptability
   In corporate catering, healthcare, or educational institutions, you encounter guests ranging from highly educated individuals in a hurry to the assembly line worker or laundry staff at the end of their shift. You know them, recognise them, and easily adapt to whoever is in front of you. And if you need to work in a different location, you know what to do and seamlessly join in to provide a healthy meal for your guests.
2. Flexibility
   In preparation for one of the shifts when your guests come for their meal, you have everything in order. But at the hour when everything happens at once, the queue at the counter grows. Being flexible, you step up in these moments. You also know that a bit more is expected of you during these hours and that these are the moments when you need to be there for your guests.
3. Teamwork
   As a catering employee, you are a true team player. Together with your colleagues, you ensure that all tasks are completed, from cleaning to preparation, from serving at the table to setting up a buffet and preparing meals. You coach your colleagues and work with suppliers to keep your own shop in order. Additionally, you are the link between the company or institution where you work and the company you work for. Together, you ensure satisfied guests.
4. All-round
   The word says it all: you master various tasks. From designing and preparing meals, setting up the lunch area, cashier duties, and much more. You use your communication skills to make everyone happy and, as a flexible team player, you can step in where needed. You can quickly switch between all these tasks and see what is needed to keep things running smoothly. Moreover, you are accustomed to working in processes: you know what is required to ensure food safety.
5. Service-oriented
   Your guests come to you because they need new energy, a brief moment of respite on a busy day. You know better than anyone how to make them happy. You give them attention and have the knack for pointing out that delicious sandwich or the soup of the day. You know how to surprise and entice your guests. And hey, by being hospitable and commercial in that way, you also know how to increase turnover.
6. Innovative
   Innovative thinking and being creative. Yes, that's you. You have an eye for trends and can respond to them. If the company and guests ask for healthy alternatives, you know how to make them in a surprising way. You come up with new concepts and can easily adapt. Seasonal meals with a nod to the region where you work? No problem at all.
7. Resilience
   And because you possess all the previous qualities, you have this one too. In catering, it's about taking action, quickly switching, going the extra mile, and adapting rapidly. As the all-rounder you are, you don't let things get to you and ensure that every guest gets what they deserve, no matter what happens.