While in the Netherlands there is quite a lot of attention given to chefs (the white brigade), the attention for the service staff (the black brigade) is still relatively uncommon, several sources tell Entree. Chefs can be excellent, but if things go wrong at the front, it's over.
Restaurant's business card
A hostess or host is the business card of a restaurant and sets the atmosphere. A modern and professional host or hostess is knowledgeable about the products and services the restaurant offers, familiar with etiquette, and open to the wishes and reactions of the guest, explains Willem Kool of the Stan Huygens Journal. He was on the jury yesterday for the National Hennessy Hospitality Award, one of the few competitions where hospitality is the focus. It can be very annoying when you're in a business meeting as a guest and a hostess brings the menu and gives an extensive explanation. That can be good in some cases, but not at such a moment. A good host or hostess should be able to sense that.
Total experience
Moreover, the question: did everything taste good? According to Kool, is also outdated. You don't ask such a question. It's better to ask: did you enjoy yourself? Then you capture the total experience, and that's what it's ultimately about.
Read the full article at Source: Entreemagazine.nl